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Saturday 24th August 2019

Vast majority of people happy with GP services

19th December 2011

A recently published patient survey has found most people are pleased with the service they receive from their GP.


The Ipsos MORI survey also found patients rated the quality of patient consultations and out of hours care as high.

The survey, which covered the period from July-September 2011, showed more than eight in ten patients (88%) reported a good experience at their GP surgery.

The results from the 530,174 surveys also found nearly half of patients (46%) said they had a "very good" experience.

The data revealed 81% thought the opening hours at their surgery were acceptable, which was an increase from 78% in the previous survey. 

The number of patients who said the found it simple to get in touch with their surgery over the telephone also increased from 67% to 78%.

The vast majority of patients (93%) said they found their appointment was convenient for them and 79% said the experience of arranging the appointment was "good".

Over a third of patients (36%) said they could see a doctor on the same day they contacted the surgery for an appointment. 

The survey found most patients (93%) said they trusted their GP and 88% said their GP was a good listener.

The survey showed 80% of patients found it simple to receive out-of-hours care and 82% said they trusted the out-of-hours doctor they saw.

About a third of patients (31%) reported that receiving out-of-hours care took too long, while 63% said the time taken was "about right". 


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