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Would you recommend hospital to friends and family?

8th October 2012

New government guidance have confirmed that from April next year, patients will be able to say if they would recommend their hospital ward to family and friends.

The Friends and Family Test is designed to find out which hospitals are under-performing and get staff to improve services. Jeremy Hunt, the Health Secretary, said: "Patients need to be listened to and their feedback acted upon. They also need to know that their hospital of choice is driving improvements to provide the very best care. Rolling out the Friends and Family Test in the wards and A&E departments of every hospital will make this a reality across the NHS."

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